Terms of Use

1. Our restaurant and service

Point Burger JG is located at 2021 Revere Beach Parkway, Everett, MA. Our official WhatsApp number is (857) 353-1025.

Our customer service uses automation and artificial intelligence to answer questions and organize orders. A team member may take over the conversation. You can request a person at the same number. Check your items, prices and address before confirming, as automated replies can contain errors.

2. When an order is accepted

Sending messages or a payment receipt does not finalize an order. We accept it when the bot or our team sends an explicit confirmation listing the items, total amount, pickup or delivery method and payment method. A message acknowledging your request or awaiting payment is not an acceptance.

If an item is unavailable or its price changes, we will present your options before confirmation. Substitutions and extra charges require your agreement.

3. Prices and payment

We tell you the total, including extras and any delivery fee, before accepting the order. We accept Zelle, with a payment receipt, or cash at pickup or delivery, as agreed. Please tell us in advance if you need change.

A receipt helps us check payment, but a Zelle payment is considered received only after the restaurant verifies it. Check the recipient in your banking app. We never ask for passwords, authentication codes, card numbers or access to your bank account.

4. Delivery and pickup

Delivery depends on your address and our operating capacity. Delivery area, delivery fee and any minimum order will be provided in the conversation before we accept your order. Pickup is available when offered.

For delivery, provide your correct address, city, unit number and access instructions. If we cannot locate the address or reach the recipient, our team will try to find a solution with you. Any extra charge must be disclosed and accepted before billing.

5. Timing and cancellations

Preparation, pickup and delivery times are estimates. Order volume, traffic and unexpected events may affect them. If your order is significantly delayed, contact us to check its status and available options.

You can request cancellation on WhatsApp before your order goes to the kitchen. Please wait for our confirmation. Once preparation begins, speak directly with the restaurant so we can review your situation and applicable rights.

If we confirm cancellation before the order goes to the kitchen and you paid in advance, we will refund the payment. If we cannot fulfill the order, we will offer an agreed alternative or refund the affected items. The time for a refund to appear in your account may depend on your financial institution.

6. Allergies and dietary restrictions

Before ordering, tell our team if anyone eating has a food allergy. Our kitchen uses shared ingredients, equipment and surfaces. Removing an ingredient does not eliminate the risk of cross-contact.

Ask to speak with a person so we can check whether we can accommodate your restriction. We cannot guarantee a food is free of allergens just by removing an ingredient. This notice does not limit our food safety or disclosure responsibilities.

7. Photos, menu and third parties

Photos and animations on this site are illustrative and may be generated with artificial intelligence. Actual food may look different. Check the item description and order summary for the ingredients and extras you will receive.

WhatsApp and Zelle are third-party services with their own terms. Our Privacy Policy explains how we use information during customer service.

8. Updates and contact

We may update these terms and will show the date of the new version. Changes do not retroactively alter accepted orders. Mandatory rights under applicable law remain in effect.